CONSUMER INFORMATION ON THE RIGHT OF WITHDRAWAL FROM THE DISTANCE AGREEMENT

RETURNS

Hi! Especially for you, we have prepared return and complaints instructions in our store. We can assure you that it will go smoothly and without any problems :)

Remember, you have 14 calendar days (from receiving the parcel) to report the return.

Returned products cannot bear any traces of use and must have original tags.

According to the store’s regulations, the costs of return are borne by the Buyer.
Cash on Delivery parcels will not be collected. Goods that do not meet all of the above conditions will be sent back at the customer’s expense and will be the basis for refusing the return.
he return will be processed within 14 days.

ON-LINE RETURNS

Go to the I WANT TO RETURN THE PRODUCT tab, enter the order number and e-mail address that you used when placing the order. If you already have an account, you can also log in and go to the list of your orders.

RETURN WITH A HAND FILLED RETURN FORM

Fill in the return form manually, you can find it HERE, and add it to your return package. It will allow us
to handle your return quickly and efficiently.

STEP 1

All you have to do is fill in the paper return document, attached to the package with your order :)
However, if you do not have it - you can download it HERE.
In the case of COD shipment, make sure that the return document contains the account number to which the funds will be refunded.

STEP 2

Please send the products with the return document to our address:

ZWROT SHOPPING CENTER 9 ul. Gdyńska 25 lok. 56 58-100 Świdnica

SC9 TIP: Remember that you can track the parcel using a tracking number.
The refund will be made within a maximum of 14 calendar days from the date of receipt of the package :)

EXCHANGE

The exchange of goods consists in withdrawing from the contract, i.e. RETURNING the selected products and then placing and paying
for a new independent order. Choose the online form of return or with a manually filled in return form. You can find it above :)

If you have any questions, please contact us by phone +48 531 369 765 or by e-mail -
sklep@sc9.pl.

More information on returns and exchanges can be found in the TERMS AND CONDITIONS

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