1. WHAT ARE THE HOURS AND DAYS TO CONTACT THE CUSTOMER SERVICE DEPARTMENT?
2. DO I HAVE TO REGISTER IN THE SC9 STORE TO PLACE AN ORDER?
If you are not registered, your data will not be saved in the system so when making subsequent store purchases you will have to enter it again.
3. HOW DO I CREATE AN ACCOUNT IN SC9?
4. I ALREADY HAVE AN ACCOUNT IN THE STORE BUT I CANNOT LOGIN.
- Incorrectly typed user name or password - try again by manually entering your login and password, and do not use the settings saved by the browser.
- Forgotten password - in this case, please click the "remind me my password" link, and the current password will be sent to the e-mail address given when registering your account.
If you still cannot login, please contact our Customer Service Department at number 531 369 765 (open on week days from 09.00 a.m. – 5.00 p.m.) or via e-mail: firstname.lastname@example.org.
5. COULD IT HAPPEN THAT MY ACCOUNT WILL BE BLOCKED?
6. HOW CAN I FIND A PRODUCT OF INTEREST AS SOON AS POSSIBLE?
7. HOW TO CHOOSE THE CORRECT SIZE?
However, the best way to measure the size is to make a measurement (lying down) of your own piece of clothing with a similar style.
8. WHAT IS THE ORDER COMPLETION TIME?
9. HOW DOES THE ORDER COMPLETION PROCESS LOOK LIKE?
PAYMENT AND SHIPPING
1. HOW DO I PAY FOR THE ORDER?
- Pay Pal
- Przelewy24: instant electronic transfer,
- In case of COD orders: cash into the hands of a courier company (POCZTEX)
- Traditional bank transfer (Multibank/Mbank)
Bank transfer details:
Magiro Magdalena Brzezińska
ul. Gdyńska 25 lok. 56
58-100 Świdnica, POLAND
Account number: 34 1140 2017 0000 4502 1262 9582
For international transfers we provide:
PL34 1140 2017 0000 4502 1262 9582
Warning! PWhen making a TRADITIONAL TRANSFER be sure to write the order number in the TRANSFER TITLE.
2. IN WHAT CURRENCY DO I PAY FOR THE ORDER?
3. WHAT ARE THE OPTIONS AND SHIPPING COSTS?
4. WHAT ARE THE INTERNATIONAL DELIVERY COSTS?
A detailed price list for delivery in Poland and beyond its borders can be found in the "DELIVERY COSTS"section.
5. HOW DO YOU SEND THE PACKAGES?
Packages are delivered from Monday to Friday from 09.00 a.m. to 5.00 p.m.
6. CAN I COLLECT A PURCHASED ITEM PERSONALLY?
7. WHAT IF THE PACKAGE IS DAMAGED DURING TRANSPORTATION?
8. DO YOU ISSUE VAT INVOICES?
We issue VAT invoices at your request on the basis of the following data provided: name, address, VAT number.
Invoices for individual are always attached to the package as proof of a transaction.
RETURN, EXCHANGE, COMPLAINTS
1. DO YOU ACCEPT RETURNS?
2. IS IT POSSIBLE TO EXCHANGE THE PRODUCT FOR ANOTHER ONE?
CAN I SUBMIT A COMPLAINT CONCERNING THE PURCHASED GOODS?